At ToyScape, we only offer exchanges. We do not provide returns or refunds.

Exchanges are only available if the item received is damaged, defective, or incorrect.

Any issue must be reported within 24 hours of receiving your order, along with clear photos or videos for exchange approval.

Products must be unused and in their original packaging to qualify for an exchange.

Customers are responsible for all exchange shipping charges, unless the incorrect or damaged item was sent due to our error.

Once the exchanged item has been inspected and approved, a replacement will be sent as part of the exchange process.

We do not accept exchanges for change of mind, incorrect orders placed by the customer, or products damaged due to misuse.

If you have any questions, please contact us via our website or WhatsApp.